Frequently Asked Questions

Everything you need to know about shopping at AG LEGO® Certified Stores.

Are the products sold at AG LEGO® Certified Stores authentic?

Yes, we only sell 100% authentic LEGO® sets and merchandise. As a Certified Store, we receive our stock directly from the LEGO Group, ensuring the highest quality and safety standards.

What are your shipping rates and delivery times?

We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express shipping takes 1-2 business days. Shipping costs are calculated at checkout based on your location and order size.

Can I return a LEGO® set if I change my mind?

We accept returns within 30 days of purchase, provided the product is in its original, unopened, and sealed packaging. Please note that we cannot accept returns for sets that have been opened or partially assembled.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular 'Buy Now, Pay Later' services such as Afterpay and Klarna.

Do you offer the LEGO® Insiders (formerly VIP) program rewards?

As an AG LEGO® Certified Store, we operate our own loyalty program which may differ from the global LEGO® Insiders program. Please check our 'Loyalty' page to see how you can earn and redeem points on your purchases.

What should I do if my set is missing a piece?

If your new set is missing a brick, you can contact LEGO® Customer Service directly via their website to request a replacement piece, or contact our support team for assistance in facilitating the request.